Cabin Crew Assessment System

Comprehensive evaluation tool for Cabin Crew based on Ryanair ICE-G standards and SOP compliance

Assessment
SOP Points
Report
History

Safety & Operational Performance Evaluation

Safety Procedures
Adherence to safety protocols, emergency procedures, and regulatory compliance.
10
9
8
7
6
5
4
3
2
1
Door Operations
Proper arming/disarming procedures, cross-checking, and door operation protocols.
10
9
8
7
6
5
4
3
2
1
Emergency Equipment
Knowledge and proper use of emergency equipment and safety demonstrations.
10
9
8
7
6
5
4
3
2
1
ABP Management
Able-bodied passenger identification, briefing, and management procedures.
10
9
8
7
6
5
4
3
2
1
Communication
Clear communication with passengers, crew coordination, and PA announcements.
10
9
8
7
6
5
4
3
2
1
Crew Coordination
Teamwork, briefing participation, and effective coordination with flight crew.
10
9
8
7
6
5
4
3
2
1
Customer Service
Passenger interaction, service delivery, and handling of customer concerns.
10
9
8
7
6
5
4
3
2
1
Appearance & Grooming
Professional appearance, uniform standards, and personal grooming compliance.
10
9
8
7
6
5
4
3
2
1
Operational Compliance
Adherence to operational procedures, documentation, and regulatory requirements.
10
9
8
7
6
5
4
3
2
1

Sales Performance Evaluation

Product Knowledge
Knowledge of onboard products, prices, features, and ability to answer passenger questions.
10
9
8
7
6
5
4
3
2
1
Promotion Knowledge
Understanding of current promotions, discounts, special offers, and voucher systems.
10
9
8
7
6
5
4
3
2
1
Cabin Announcements
Quality of sales announcements, timing, enthusiasm, and professional presentation.
10
9
8
7
6
5
4
3
2
1
Link Selling & Upselling
Ability to connect related products, suggest upgrades, and maximize sale opportunities.
10
9
8
7
6
5
4
3
2
1
Magazine Distribution
Efficient distribution of inflight magazines and scratch cards to maximize exposure and sales.
10
9
8
7
6
5
4
3
2
1
Onboard Sales Initiative
Proactive approach to sales, identifying opportunities, and taking initiative to maximize revenue.
10
9
8
7
6
5
4
3
2
1

Additional Comments

SOP Points & FAIL Items

Select any applicable SOP points or FAIL items observed during the assessment. FAIL items automatically result in an overall FAIL assessment.

CSS Line Check - SOP Points (1 point each)
CSS Line Check - FAIL ITEMS (Automatic Fail)
JU Line Check - SOP Points (1 point each)
JU Line Check - FAIL ITEMS (Automatic Fail)

Cabin Crew Assessment Report

Evaluator Code -
Cabin Crew Code -
Assessment Date -
Flight Number -
Aircraft Type -
Crew Position -
Assessment Criteria Score Performance Level

No SOP Violations Recorded

Recommendations & Development Areas

Complete the assessment to see personalized recommendations.

Assessment History

Date Crew Code Flight Score Status Actions