RYANAIR ICE-G

The updated Roster app features a calendar view displaying your roster for the next 12 months with new icons representing various duties, shift types, and sectors.

Features:

• 12-month view of your schedule
• Duty type icons and indicators
• Simplified absence registration
• Annual leave and VTO planning

Important: Check your roster every Friday as all rosters are subject to change.

VTO offers short-notice availability for unpaid days off within the crewing period and week 1 roster.

How it works:

• Red notification dot indicates available days
• Apply with just 3 clicks
• Receive responses via the app
• Notifications sent through notification center

Apply for swaps from 4 weeks in advance up to 24 hours before your duty.

Swap Rules:

• Maximum 3 swaps per month (direct + marketplace combined)
• Only swap one day OFF per block
• Must be same rank (No1 with No1, JU with JU)
• 72-hour expiry if not accepted
• View swap history and active swaps

Self-manage your individual performance with detailed sales analytics.

Track your performance:

• Average spend comparison
• Flights with no sales
• Number of customers served
• On-time statistics
• Route-specific comparisons

Scan the boarding pass of the first customer to board at both front and rear doors.

Purpose:

• Analyze boarding procedures & operations
• Identify time gaps for improvement
• Enhance punctuality
• Improve operational resilience

Cloud-based folder containing safety and non-safety documents.

Features:

• Onboard announcements section
• Download announcements via Wi-Fi
• Play via interphone if PRAM unavailable
• Backup system for documents
• Update daily ahead of duties

Update your passport information directly from your vPOS or personal device.

Your Responsibility: Ensure all travel documentation (AIC, CIC, passport) is renewed at least 6 months in advance.

Submit three base preferences via the "Base Preference" app on Ryanair Connect.

Considerations for approval:

• Personal performance
• 12 months experience
• Operational vacancies

Receive notifications via vPOS when reviewed and approved.

Take advantage of discounted tickets and our wide route network.

Entitlements:

• White tickets: Unlimited standby tickets from day 1
• Blue tickets: 6 tickets per year after 12 months service (confirmed or standby)

Access via FleetHub in the apps section.

Each base has an appointed EBM to mentor, support, and develop cabin crew.

How to connect:

• Base visits (advertised on FleetHub)
• One-to-one meetings via Microsoft Teams (request through Zendesk)
• Queries about roster, career opportunities, base changes

Bridge function between cabin crew and Operations Control Centre (OCC).

Responsibilities:

• Monitor crew out of base
• Ensure HOTAC/GT information delivery
• Manage diversions and weather disruptions
• Monitor on-time performance
• Attend daily operations meetings

As No1, you are the onboard supervisor responsible for customer experience and crew performance.

Key duties:

• Conduct effective pre-flight briefing
• Cover on-time performance
• Discuss inflight bar services
• Review current incentives/promotions
• Share latest company updates
• Supervise crew performance standards

Main point of contact between the company and crew, present at gates, onboard, and base office.

Responsibilities:

• On-Time Performance: Ensure crew report on time and door closure achieved
• Grooming Standards: Maintain high grooming standards
• Local Training: Deliver ICE-T, SLCK flights, base training days
• Integration: Support new joiners and newly promoted crew

Detailed videos on products sold onboard, available on FleetHub in the Sales, Updates, Incentives and Training space.

Training includes:

• Product knowledge
• Quick tips and guidance
• Non-food videos
• General training content

Online training platform with interactive TikTok-style approach.

Course structure:

• 3 modules per course
• 2-week completion period
• 10-15 minutes per module
• Accessible on any device

Module release schedule:

• Module 2: Available 24 hours after module 1 completion
• Module 3: Available 7 days after module 2 completion

Detailed videos on selling scratch cards and supporting charity partners.

Scratch card details:

• Sold as singles and bundles
• Link deals available throughout the year
• Win vouchers (€3, €5, €10) or €1000/electric car
• 'Yes' cards enter draw for €100k, €500k, or €1M

Claims processed through Brandforce website (details on card back).

Order uniform items via UniformsforWork website.

First-time users:

• Username: Your Crewcode in CAPITAL letters
• Password: 'ufw'

Delivery options:

• Standard delivery to Base Office
• Express delivery available

Direct purchase available at: STN, DUB, and BGY bases from Base Supervisor

For issues: sales@uniformsforwork.com

For incorrect sizing: Email uniformsforwork team for return instructions based on your location.

Leaving the company: Return to Base Office:

• All uniform items
• ID badge
• vPOS device
• Manual
• Crewbag

Complete and sign the Return of Company Property form with Base Supervisor.

Grooming must be reviewed in line with company guidelines.

Responsibility:

• No1: Complete checks during briefing and throughout day
• Base Supervisor: Complete checks at gates/ramp and onboard

Maintaining the same standard across the network for all cabin crew.

Non-compliance consequences:

• Grooming discrepancy issued
• Must rectify issues

Who issues discrepancies:

• No1 during grooming checks
• Base Supervisor (if No1 absent or No1's grooming below standards)

Dispatchers enter aircraft only for unexpected changes or document exchanges.

At eLID airports: Once dispatchers confirm last customer has boarded verbally, close main aircraft door.

Report any deviations through Inflight report.

Essential for on-time departure!

Play PAs while customers board to encourage them to:

• Move down the cabin
• Take seats quickly

Maintain up to 3 minutes between last customer disembarking and first customer boarding.

Purpose:

• Ensure prompt turnaround
• Improve punctuality
• Efficient operations

Always ensure on-time departure without compromising safety and security.

You play an integral role in maintaining Ryanair's #1 position as Europe's most punctual airline.

Critical requirements:

• Follow all procedures correctly and efficiently
• Maintain swift turnaround times
• Ensure door closure on time

Only acceptable reasons:

• Dispatcher onboard due to issue
• Engineers called
• Captain's instructions

Must submit: Issue in Inflight report

Excellent tool for proactive boarding assistance!

Provides key information:

• Priority cabin bags booked
• Paid seats
• PRMs, infants & children
• Duty Travel
• Empty available seats

Access via vPOS or personal device.

Premium seats should only be occupied by those who have paid.

Premium seat locations:

• Boeing 737-800: Rows 1, 2, 16, 17
• Boeing 737-8200: Rows 1, 2, 17, 18

Crew actions:

• Visually inspect boarding cards in premium rows
• Review seat map after boarding
• Verify boarding card matches seat number
• Move customers to correct seats if needed

Scan boarding pass of first customers boarding at front and back of aircraft.

Purpose:

• Better measure boarding operations
• Analyze efficiency
• Enhance customer experience

Delays may occur due to factors beyond our control:

• Weather
• Technical issues
• ATC restrictions

Always maintain: Professional, polite, and supportive demeanor during disruptions

Punctuality PA: Play on all flights landing before or within 5 minutes of STA (Scheduled Time of Arrival)

Customers expect to hear this PA as confirmation of on-time landing!

Calculation: Revenue ÷ Number of Customers onboard

Used to:

• Assign goals to flights (visible on vPOS)
• Monitor onboard performance
• Review flight operations

Critical: Zero sales processed or forgetting to synchronize results in zero revenue flights!

Each flight has individual goals. No1 sets tasks & goals during pre-flight briefing.

To achieve goals:

• Excellent product knowledge
• Know current promotions
• Regular FleetHub updates
• Attend training sessions
• Online Q&A with suppliers

Check daily:

• ICE-G
• Ryanair Connect
• FleetHub
• Inflight magazine

Range of vouchers for onboard purchases from Inflight Magazine.

Current vouchers:

• PP05: Spend €5, get €5.50 credit
• PP10: Spend €10, get €11.00 credit
• PP15: Spend €15, get €16.50 credit
• PP20: Spend €20, get €22 credit

Redemption:

• Shown on seat map
• Can add manually if missing
• Not transferable (same flight only)

Scratch card winnings: Redeem up to €10 onboard (tap voucher button, scan barcode)

Each month, specific products are promoted with special offers:

• 10% off offers
• Link deals
• Great incentives

Communicated via ICE-G beforehand.

Sales bonus: Based on total revenue processed through your vPOS

Fraudulent transactions affect your final sales bonus!

Sales bonus breakdown:

• Request via Zendesk "Sales Breakdown" category
• Up to 3 months viewable
• View amounts on Crew POSI

Ryanair rewards top-performing crew with various incentives!

Annual Cabin Crew Awards:

• Luxurious resort event
• Parties and gala ceremony
• Tradeshow
• Awards: holidays, luxury goods, cash prizes

Winners announced on FleetHub (SIT space)

Helping charities is highly rewarding!

Regular incentives:

• Car giveaways
• Trip incentives
• Base parties

Throughout the year, onboard promotions are available:

• Heavily discounted products
• Promoted via Discount Day lanyards
• Ryanair App promotions
• Onboard leaflets

Tradeshows: Summer & Winter seasons across network

• Meet suppliers
• Learn about onboard products
• Improve product knowledge
• Get tools to drive performance

Crew can open trollies for delays lasting 45 minutes or longer.

Strict guidelines:

• Permissible sales: Soft drinks and cold snacks ONLY
• Prohibited: Alcohol and hot food
• Announcement: No1 informs customers
• Order collection: No3 & No4 move through cabin (or advise OTS available)
• Payment: Process through vPOS, receive payment before distributing
• Resumption: Return to pre-takeoff duties if delay improves
• Updates: Regular manual announcements about delay

Do NOT use inflight trolley in cabin!

A good display is essential to attract customer attention.

Setup considerations:

• Utilize all available trolley space
• Time of day
• Time of year
• Sector length
• Route/destination
• Customer profile

Display strategy:

• Choose focal points
• Make eye-catching
• Display products on longer sides (customer eye level)
• Show all products and brands

Paramount for keeping cabin clean and tidy!

Procedure:

• Ask each customer individually
• Offer refills on drinks/snacks simultaneously
• Maintain cabin cleanliness

Packing plans are agreed at the start of each season to instruct bonds exactly what to pack in trollies.

Crew responsibilities:

• Be familiar with each packing plan
• Note missing products or under-loading
• Return all products to trollies at end of day (including dry stores)
• Consolidate tobacco into one box
• Consolidate alcohol litres into another box

Crew must stow catering equipment (trollies and atlas boxes) after each service.

Important: No trollies in incorrect stowage at end of day or between flights!

Reason: Weight and balance - each location has defined weight by Performance Team

Magazines available onboard for customers to see full range and pricing.

Distribution: Pass through cabin after take-off when crew released from seats

Start of day: All bars sealed with blue seals by Bonds

Missing/tampered seals: Report via Coruson (barset type and trollies/atlas boxes)

Seal colors:

• Blue seals: Bond initial sealing
• Yellow seals: Turnarounds and end of day (trollies and DF boxes)
• Green seals: Atlas boxes
• Metal seals: End of day for D-trolley and DF boxes (record numbers on vPOS Inflight report)

Critical Requirements

• All seals inside C trolley must fall within C208 document range
• Turn D-Trolley to face galley with brass padlock side out
• Report missing padlock on Crew Notes
• NO seals removed from aircraft - destroy spare seals one by one in gash cart
• If extra sectors/aircraft change with no seals - contact GOPS for emergency seals
• Unable to seal trollies - report on Crew notes AND Coruson

When customers have allergies (e.g., nuts):

• Make announcement advising customers to avoid consuming specific items
• Do not sell products that may cause allergic reaction
• Offer alternatives when asked

Announcement example:

"Dear Customers, may we have your attention please. Onboard today, we have a customer who suffers from a nut allergy. We politely ask that you refrain from consuming any products which may contain nuts. If you have questions regarding this request, please contact a crew member. Thank you for your cooperation."

Fresh/frozen food is loaded daily and is popular onboard.

Rules:

• Only food loaded that day can be sold
• Discard food from previous day
• Report missing fresh/frozen food on Inflight Report
• Remove all remaining fresh/frozen food from cooler bags at end of day
• Place in gash cart

Several frozen products need reheating to serve hot.

Procedure:

• Pre-heat ovens to 150 degrees
• Follow cooking guidelines on packaging
• All ingredients detailed on packaging
• Bold text highlights potential allergen risks

Safety: Reheat safely to avoid health and safety concerns. Government agencies conduct scheduled audits - compliance required for hot food sales.

Ice available in all Base Offices.

Check for damages before delivering products to customers.

Damage types: Out of date, missing product, damaged box, leaking, etc.

Procedure:

• Place damaged products in white gash bag
• Leave note for Bond: "Damage/Ullage"
• Ensure product sold is of merchantable quality
• Be careful when stowing to avoid damage

Not allowed: Opening perfumes as testers

Duty-Free is extremely important for ancillary revenue and sales bonus.

Storage rules:

• Duty-Free litre bottles in "LIQ" atlas box
• Duty-Free tobacco in "TOB" atlas box
• Do NOT mix
• If tobacco sold out - blue defect tag on empty TOB box with note for Bond
• C208 paperwork stays inside atlas box for Bond use

Operating duty-free flight: Can sell from any barset onboard (doesn't have to belong to your base)

Preferable that crew don't purchase onboard (can lead to stock control issues).

If purchasing is necessary:

• Inform No1 during briefing
• No1 must witness payment
• Process through master device (No1 device)
• If No1 purchasing - another crew witnesses and processes through their device
• Food items paid prior to consumption

Payment requirements:

• Personal credit or debit card only
• Sufficient funds required
• Card name must match crew member
• Contactless limit: €30 (or equivalent)
• Maximum spend: €160 (or equivalent)
• One transaction per crew member

Seat selection for processing:

• FD1, FD2 - Flight Deck 1-Captain, Flight Deck 2-First Officer
• FJ1, FJ2 - Flight deck Jump seat 1 and 2
• CJ1, CJ2 - Crew Jump seat 1 and 2
• CC1, CC2, CC3, CC4 - Crew positions 1, 2, 3, 4

Prohibited

• Purchasing scratch cards (crew & families not eligible per T&Cs)
• Entering incorrect crew code or number value

Pre-flight briefing disclosure:

• Carrying more than £20/€30
• Items in crew bag that we sell onboard

Duty-free limits:

• Same quantity as customers on non-EU flights
• Exception: DUB base crew (prohibited due to customs regulations)

Card handling procedures are essential and must be followed at all times.

Failure to adhere may cause sales bonus calculation errors and disciplinary investigations.

Procedure:

• Do NOT process transaction before checking stock availability
• Verify you can provide requested products
• Ensure transaction is correct before processing
• Once completed - serve products to customer

Payment acceptance:

• 100% cashless flights
• NO paper or coin currencies
• Credit/debit cards only
• Smart wallet on mobile devices (Google Wallet/Apple Pay)
• All transactions through vPOS at time of purchase

Transactions €50 or more:

• Check customer ID
• Match name on payment card to name on ID
• If not matching - cancel transaction
• Scan boarding pass (opens automatically over €50)
• Record PNR (booking reference)
• If scan fails - manually enter 6-digit PNR

Must NOT: Enter incorrect PNR

Monitoring and respecting payment limitations is essential to protect against fraud.

Maximum transaction value: €160 per seat/per customer

Breach may cause sales bonus errors and lead to disciplinary action.

Negatively impacts operational integrity and crew bonuses.

Fraud: Deliberate deception (failing to follow transaction protocols)

Pilferage: Misuse or unauthorized consumption of company stock

Prevention procedures:

• Start-of-Day Random Stock Counts: Mandatory for all crew (can open bar on ground)
• Processing Sales: All sales recorded through vPOS
• Processing Water: Up to 2 liters per operating crew
  • Notify No1 before removing stock
  • Process through No1's vPOS using correct crew seats
  • Mark as COMP
  • NOT allowed: Deadheading crew, pilots, staff on duty travel
  • Loose water in galley is NOT "spare" - stock from previous bar
  • Not returning water or not processing = stock discrepancy

Fraud impacts your sales bonus calculation. Be aware of these red flags:

• 🚩 Customers purchasing high volumes of perfume & cigarettes
• 🚩 Offering multiple cards for one transaction
• 🚩 Changing seats throughout cabin
• 🚩 Approaching crew in galley to buy outside inflight services
• 🚩 Small groups trying to spend €160 each
• 🚩 Customers who know our €160 limit rule
• 🚩 Customers who offer cash

Zero tolerance policy: Theft from employee, company, or customers (regardless of value) may lead to dismissal.

If witnessing crew failing to follow procedures:

• Immediately submit report on CORUSON (Miscellaneous category)
• OR email: confsalesreport@ryanair.com

Legal document for customs use in bonds (UK bars only).

Location: In barset with C208 paperwork and seals

When to complete:

• Flying into UK
• Each time sealing barset
• Preparing to leave aircraft
• Aircraft change when flying to UK

Placement: Inside D-Trolley

Items found during turnaround checks must be given to dispatcher.

Important: Do NOT carry items back to base from outstation

No1 must note in Inflight report:

• Name of person collecting items (e.g., dispatcher)
• Brief details of item (phone model, wallet, amount inside if any)
• Crewcodes of all crew who witnessed handover to ground agent

May need to sign paperwork depending on local procedures.

Before opening bars: Ensure all bars are sealed and seal numbers correspond with bar paperwork.

Second wave: Check seals match those written on custom declaration form (where applicable)

Setup process:

• Select flight path
• Scan QR code on bar set dispatch paper
• If QR damaged/unreadable - type manifest number
• If flight path different - set up manually

No1 scans each trolley/atlas box during setup.

Beginning of day: No1 prompted to input onboard opening quantity of random products

End of day: No1 prompted to input onboard closing quantity of same products

Number of products varies - all must be counted.

No1 fully responsible for onboard stocks - must confirm counts!

Must synchronize:

• Each day before briefing
• Before leaving aircraft at end of duty

Delay in synchronizing may result in sales and sales bonus calculation errors!

Color indicators:

• Green: Last successful sync today
• Amber: Last successful sync yesterday
• Red: Last successful sync more than 1 day ago

Service Help Desk available 24/7, 365 days a year

Contact:

• Phone: +353 (0) 1 905 3130
• Email: ServiceDesk@RetailinMotion.com

Provide:

• Crew code
• Base
• Airline
• Device ID
• Explanation of issue

Stock issues must be reported via Crew notes on vPOS:

• Damaged items
• Discrepancies
• Missing seals/items
• Incorrect pricing
• Promotions not working
• QR/Barcode not working (include photo)

Before taking control:

• Complete necessary training
• Read and agree to all policies and procedures
• Check device for tampering
• Record device ID for inspection purposes

No1 must complete and submit Inflight Report through vPOS.

Include: Details of anything relevant throughout the day

Mandatory: Must be submitted before completing check-out

Last working day: Return both vPOS and Pin Pad devices to Base Office after completion of last flight

If not returned on last day - deduction on last salary will apply

Broken devices:

• Return to Base Office after receiving replacement
• Remove faulty devices from use immediately upon identifying fault
• Must be returned to Retail In Motion